Have questions?
At DC Puppies it's our duty to help ensure all your questions come with the best answers. Our #1 goal is customer ratification and it's our job for make you feel comfortable.
1. Do you ship puppies in the United States?
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We offer shipping across the United States for a flat rate of $295, anywhere in the nation (except Hawaii).
Canadian customers are welcome to pick up your puppy at your nearest USA airport (contact us for adoption and flight details).
Your puppy will be flown in an Airline-Appoved Pet Carrier (with food & water) and always in a temperature and pressure-controlled environment. We recommend getting the optional Comfy Travel Package (includes a soft bed and toy) to ensure your puppy’s flight is first-class comfort!
Once we receive notification that you have completed the adoption process, we will coordinate the best time and date to fly your puppy to your nearest, major airport (with Delta Airlines flights). You will receive an email with your puppy’s flight details and our Puppy Care Guide. You will pick up your puppy at the cargo services area of your puppy’s destination airport.
ABOUT DELTA AIRLINES SERVICE Through industry-leading service, Delta Airlines provides safe transport of your puppy. Delta’s Variation Live Program addresses the special needs of your puppy by providing:
- A comfortable traveling experience for your animal through temperature-controlled vans and holding areas in select stations to prevent exposure to extreme heat or cold temperatures.
- Unparalleled customer service from a dedicated team of professionals who will help ensure a seamless journey for your pups.
- Specially trained ground handlers for personalized care on the go.
2. Do you offer a warranty?
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Doctor Pup 10 Year Health Warranty
The puppy you have selected is warranted by us to the original purchaser to be healthy at the time of purchase. In accordance with the above, We also warranty your puppy to be free from Parvo Virus, Distemper, Hepatitis, Corona Virus, for 10 days from the day of arrival. Should your veterinarian detect any of the above mentioned diseases within the fourteen day period immediately following your purchase, you must notify us within twenty four hours (740-469-2445).
We need your cooperation. You must take responsibility for your pet. Our warranty stipulates that you must have your puppy examined by a licensed veterinarian within 7 days of taking possession. (PLEASE NO VACCINES UNTIL SECOND VISIT.) After reviewing the records we have provided and evaluating your puppy, your veterinarian will provide a schedule of the remaining preventative care steps. Do not put off this initial vet visit.
Remember that we have been monitoring your puppy’s health daily. A new home, new food, and new people are all stressful. These stresses can lead to rapid changes in your puppy’s general health. Seeking advice from Doctor Pup and your veterinarian will help reduce the risks.
3. Can I see the puppy before I buy?
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For a very low cost of $9.99 we will setup a one on one session with you and your future puppy.
4. Can I leave a deposit to reserve my puppy?
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You sure can. Once your add your puppy to the cart you can reserve the puppy by leaving a deposit.
5. Can I speak to a real live person?
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Yes, by calling 740-809-3074 you will always reach someone who is on-staff here to answer any of your questions.